{"id":25,"date":"2017-10-18T13:35:00","date_gmt":"2017-10-18T13:35:00","guid":{"rendered":"https:\/\/www.montclair.edu\/residence-life\/?page_id=25"},"modified":"2025-08-24T12:55:13","modified_gmt":"2025-08-24T16:55:13","slug":"service-requests","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/residence-life\/service-requests\/","title":{"rendered":"Service Requests"},"content":{"rendered":"<div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Room&sol;Suite&sol;Apartment Work Orders<\/div><div class=\"prpl-drawer-content\">\n<p>If you are experiencing a facilities-related issue within your room\/suite\/apartment, please submit a work order through the <a href=\"https:\/\/montclair.service-now.com\/facilities\">Service Now<\/a> work order system. Issues to submit work orders for include the following:<\/p>\n<ul>\n<li>Plumbing (clogged toilets\/drains, leaks, water problems)<\/li>\n<li>Carpentry (loose\/broken towel bars, toilet paper holders, window issues)<\/li>\n<li>Moving Crew (broken\/missing furniture, bed height adjustments)<\/li>\n<li>HVAC (heating, air conditioning, ventilation issues)<\/li>\n<li>Housekeeping &#8211; Pest Control (extermination for bugs)<\/li>\n<\/ul>\n<p>For issues related to locks and keys to your room\/suite\/apartment, please contact your <a href=\"https:\/\/www.montclair.edu\/residence-life\/contact-us\/residence-hall-staff\/\">Community Director<\/a> for assistance.<\/p>\n<p>If you are unsure of how to submit a work order, please visit your residence halls&#8217; front desk\/office or ask your Facilities Assistant or any student staff member.<\/p>\n<p>Additional support is available for facilities-related issues by contacting our facilities staff.<\/p>\n<ul>\n<li>For Freeman, Russ, Stone, Bohn, Blanton, Hawk Crossings, Sinatra and the Village:\n<ul>\n<li>Facilities Service Desk &#8211; University Facilities, Lot 60\n<ul>\n<li>Email: <a href=\"mailto:facilities@montclair.edu\">facilities@montclair.edu<\/a><\/li>\n<li>Phone: 973-655-5444 (available 24 hours per day, 7 days per week)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>For Dinallo and Machuga Heights:\n<ul>\n<li>Heights Facilities Staff &#8211; Machuga Heights, 1120 Mills Hall\n<ul>\n<li>Email:<a href=\"mailto:heights@montclair.edu\"> heights@montclair.edu<\/a><\/li>\n<li>Phone: 973-655-4662<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Cable Television Issues<\/div><div class=\"prpl-drawer-content\">\n<p>If you&#8217;re having issues with the University&#8217;s Digital television service, please visit our <a href=\"https:\/\/www.montclair.edu\/residence-life\/service-requests\/digital-television-service\/\">Cable Television Service web page<\/a>.<\/p>\n<\/div><\/div><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Laundry Equipment Service Requests<\/div><div class=\"prpl-drawer-content\">\n<p>When using the laundry room and noticing an issue with a washer and\/or dryer, you can report the issue directly to our laundry vendor, TediMatts. To do so, call <a href=\"tel:1-888-246-4545\">1-888-246-4545<\/a> or send an email to <a href=\"mailto:service@tedimatts.com\">service@tedimatts.com<\/a>.<\/p>\n<p>All issues should also be reported to your residence hall <a href=\"https:\/\/www.montclair.edu\/residence-life\/contact-us\/residence-hall-staff\/\">Community Director<\/a> and\/or Facilities Assistant or any student staff member.<\/p>\n<\/div><\/div><div class=\"prpl-drawer\"><div class=\"prpl-drawer-header\">Internet&sol;WiFi Issues<\/div><div class=\"prpl-drawer-content\">\n<p>If you are experiencing issues connecting to the internet\/WiFi within your room, please contact the Division of Information Technology (DIT) for assistance.<\/p>\n<ul>\n<li>DIT Help Desk Phone: 973-655-7971 (option 1)<\/li>\n<li>DIT Help Desk Email: <a href=\"mailto:itservicedesk@montclair.edu\">itservicedesk@montclair.edu<\/a><\/li>\n<li><a href=\"https:\/\/www.montclair.edu\/information-technology\/\">Visit the DIT website.<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":929,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":20,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":3732,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages\/25\/revisions\/3732"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/media\/929"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}